Pricemaster Ltd - Terms and Conditions
Effective Date: 27/03/26
1. Introduction
These Terms and Conditions ("Terms") govern access to and use of the Pricemaster platform, software, and services (the "Services") provided by Pricemaster Ltd ("Pricemaster", "we", "us", "our").
By accessing or using the Services, you agree to be legally bound by these Terms. If you do not agree, you must not use the Services.
2. Definitions
"Software": The Pricemaster platform, algorithms, APIs, dashboards, and related systems.
"Services": The SaaS offering provided by Pricemaster.
"User" / "Customer": Any business or individual accessing the Services.
"Subscription": The paid plan governing access and usage.
"Customer Data": All data input, uploaded, or integrated by the User, including pricing, cost, margin, stock, and commercially sensitive information.
"Confidential Information": Any non-public business, pricing, technical, or commercial information.
3. Nature of the Services
3.1 Technology Platform Only
Pricemaster provides a data processing and automation platform that enables Users to collect market data, configure pricing logic, and automate pricing execution.
3.2 No Advice or Decision-Making
Pricemaster does not provide financial, commercial, or pricing advice. All outputs are system-generated based on User-defined rules and inputs.
3.3 User-Controlled Environment
The User has full control over:
pricing rules
automation settings
competitor selection
integrations and outputs
Pricemaster does not verify, approve, or control User configurations.
4. User Responsibility
4.1 Full Responsibility for Pricing Decisions
The User is solely responsible for:
all pricing strategies
rule configurations
automated pricing actions
margin thresholds
product mapping and competitor matching
4.2 Monitoring Obligation
The User must actively monitor outputs, pricing changes, and system behaviour. Failure to monitor does not transfer responsibility to Pricemaster.
4.3 Misuse of Software
Any loss arising from:
incorrect configuration
misuse of rules
failure to apply safeguards (e.g. margin protection)
failure to review automated outputs
shall be deemed User responsibility in full.
4.4 Commercial Risk Acceptance
The User expressly acknowledges that:
pricing automation carries inherent financial risk
incorrect pricing may occur
market data may fluctuate or be imperfect
The User accepts all such risks in full.
5. Data Accuracy and External Sources
5.1 Pricemaster aggregates data from third-party sources (e.g. competitor websites, marketplaces).
5.2 We do not guarantee:
accuracy
completeness
timeliness
availability
of any external data.
5.3 Users must independently validate data before relying on it for commercial decisions.
6. Availability and Performance
We aim to provide a reliable service but do not guarantee:
uninterrupted access
error-free operation
real-time data availability
We may modify, suspend, or discontinue any part of the Services at any time.
7. Accounts and Access
You are responsible for:
maintaining credential security
all activity under your account
We may suspend or terminate access:
for breach
for non-payment
where misuse or risk is identified
8. Fees and Payment
Fees are payable in advance and are non-refundable.
Late payments may result in suspension.
All fees exclude VAT and applicable taxes.
We reserve the right to adjust pricing with notice.
9. Data, Security, and Confidentiality
9.1 Ownership
The User retains ownership of Customer Data.
9.2 Security
We implement commercially reasonable safeguards, including encryption and access controls. However, no system is fully secure.
9.3 Sensitive Commercial Data
The User acknowledges that the platform stores commercially sensitive data (including cost prices and margins) and accepts inherent risks of cloud-based systems.
9.4 Limitation of Responsibility
We are not liable for:
unauthorised access caused by User actions
weak credentials or access sharing
third-party integrations
9.5 Data Processing
We process data in accordance with UK GDPR.
10. Intellectual Property
All intellectual property rights in the Software remain the exclusive property of Pricemaster.
Users are granted a limited, revocable, non-transferable licence for internal business use only.
11. Prohibited Use
You must not:
reverse engineer or copy the Software
attempt to access restricted systems
interfere with infrastructure or scraping systems
use the platform in a way that breaches laws or third-party rights
12. Pricing Automation and Liability Disclaimer
12.1 No Warranty of Outcomes
Pricemaster makes no guarantees regarding:
profitability
revenue
margin improvement
market position
12.2 No Liability for Pricing Outcomes
Pricemaster shall not be liable for:
incorrect pricing
margin loss
lost sales
reputational damage
pricing errors caused by automation or rules
12.3 User Assumes All Commercial Risk
All pricing outputs are executed at the User's direction and risk, whether manual or automated.
13. Limitation of Liability
To the fullest extent permitted by law:
We exclude liability for:
loss of profit
loss of revenue
loss of business
loss of data
loss of goodwill
indirect or consequential losses
Our total aggregate liability is limited to: the fees paid in the 12 months preceding the claim.
Nothing excludes liability for:
fraud
death or personal injury caused by negligence
14. Indemnity
The User agrees to fully indemnify and hold Pricemaster harmless from any claims, losses, or damages arising from:
pricing decisions or strategies
use of automation
misuse of the platform
breach of these Terms
third-party claims relating to pricing or competition
15. Suspension and Termination
We may suspend or terminate Services immediately where:
misuse is detected
risk to systems or data is identified
payment is overdue
Upon termination:
access will cease
data may be deleted after a reasonable period
16. Force Majeure
We are not liable for failure or delay caused by events beyond our control, including outages, cyber incidents, or third-party failures.
17. Changes to Terms
We may update these Terms at any time. Continued use constitutes acceptance.
18. Governing Law
These Terms are governed by the laws of England and Wales.
19. Jurisdiction
The courts of England and Wales shall have exclusive jurisdiction.
20. Contact
Pricemaster Ltd
67 Church Rd,
Newton Abbot,
Devon
TQ12 1AN
United Kingdom
Email: [email protected]